Terrible communication from claim consultant and collections consultants

I have called in for the collections department to process my premium on more than one occasion. I have not been able to speak to anyone that could assist me in this matter.

I am happy to attach my call traces to verify how long I have waited on the line to get to a consultant and how many times I have waited on the queue to speak to a consultant. I have not known Absa to function on such a service level.

I have called in and also requested a change of Debit Date - However I have not received correspondence to stipulate the change. You guys did not debit my account on the requested date either.

No one from the ABSA team has contacted me to assist me up till now.