Terrible client service

On the 31st Dec 2018 I went to ABSA brance in Germiston Primrose to report lost Credit Card. Credit card was stopped and I was told in 7 working days the new card will be at the branch to uplift. Today when I phoned the bank there was still no card there. When I asked why not the lady told me there is a hold on card. I asked her why and she could not advised. I told her the fees for the new card was already deducted from my acount so why is there a hold on the new card and she was unable to assist me or tell me why so instead she told me can she hang up the phone because there is other customers that se want to help. So I told her I'm also a customer and why cant she help me and she told me the come to the branch for someone else to assist me or I must phone the credit card department and hang up the phone. This is just not called for or is there just sertain customers or client that get service in ABSA and not all clients - this lady who DID NOT ASSIST ME IS TLHOLO MASHA.

I then phoned the credit card department and a lady with the name of Itumeleng went the extra mile to try and assist me. At least there is one person at ABSA that treat the client with great customer service.

I still sit without an answer on when I will recieve my new credit card

So frustrating seriouly thinking of changing my account to FNB