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CM
Cameron M

1 reviews | Active since Jun 2011

03 May 2023, 11:54

Terrible Banking Services - No one can help You

On the 29th April I incorrectly made a EFT payment into a wrong account , after being on a call with the contact center , I get told to email the details, my emails are blocked due to spam controls on Absa side, including this I have been told they cannot reverse the payment made as no guarantee I will get my money back as it will take 21 days to action. Can some one contact me to get this sorted

0
Replies (2)
Absa
Absa's reply03 May 2023, 12:00
Official
Dear Cameron Mckenzie

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.

Please provide me with your ID or Account number to enable me to assist, upon receipt of the requested information,  I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***0 Kind regards,Group Customer CareVanessa Crowe   
Absa
Absa's reply03 May 2023, 14:22
Official
Dear Cameron Mckenzie

Thank you for providing all the above details required.  Kind regards,Group Customer CareVanessa Crowe