Terrible Bank. Customer service Awful

<p>My account has been frozen because my Fica documents were not updated. I went into the ABSA branch in Lakeside Mall on Saturday (13/05/2017) to update my documents and their emails were down so the lady could not help me. I then proceeded to email the documents to ********** on Monday (15/05/2017) and also called in to check if the documents were received, the consultant confirmed that the documents had been received and it will take 48hours for the information to be updated. I have been calling every day since I've emailed the documents and it's Thursday (18/05/2017) and I am still being told it will take 48hours. I don't know what to do anymore. </p>