JK
James K

1 reviews | Active since Aug 2016

12 Apr 2023, 17:43

Terrible bank

Still dishonest and *********** I received feedback that reflects incorrect information I then defend the information that’s true and no response And the R1559 is not refunded yet .Also no one is explaining why we were not informed of the annual add of insurances which creates inflated balances and attract more interest how dishonest I want this mintiest to be back tracked and interest paid on those amounts must be reversed and balance adjusted wish Capitec had home loans at that time

0
Replies (1)
Absa
Absa's reply13 Apr 2023, 08:11
Official
Dear James Klein,

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw