TERRIBLE ATTITUDE FROM AGENT TEBOGO

SO AFTER THE EXCELLENT SERVICE THAT I HAVE RECEIVED FROM THE ABSA AGENTS IN THE CREDIT CARD DIVISION I CALLED TODAY TO FIND OUT THE FEEDBACK ON MY CARD APPLICATION AS I HAVE HAD NO FEEDBACK FROM ABSA. I WAS THEN PUT THROUGH TO THE NEW CARD DIVISION AND SPKE TO A LADY BY THE NAME OF TEBOGO WHO WAS HORRIBLE SHE DIDNT SAY HER NAME WHEN SHE ANSWERED HER CALL SHE SIGHED WHEN I ASKED HER QUESTIONS SHE HAD SO MUCH OF ATTITUDE ITS A DISGRACE TO ABSA BANK!!! I EVENTUALLY ASKED HER IF SHE WANTS TO BE AT WORK TDAY AND REQUESTED TO SPEAK TO HER MANAGER OR SUPERVISOR SHE HAD SO MUCH ATTITUDE AND SAID THEY WERE ALL ON LUNCH. I KNOW THAT THERE WILL NEVER BE NO SUPERVISORS IN A CALL CENTRE THERE IS NO WAT ALL MANAGERS WILL GO ON LUNCH TOGETHER AND LEAVE THE FLOOR UNATTENDED I SAID THAT I WOULD WAIT THEN A GENTLEMEN ISAAC CAME ON THE LINE ANOTHER CONSULTANT WHO WAS INCREDIBLY HELPFUL AND EXPLAINED EVERYTHING TO ME WHOCH WAS ALL I NEEDED HE REALLY IS GREAT AT HIS JOB AND I WANT TO THANK HIM FOR ALL HIS HELP! AFTER SPEAKING TO TEBOGO I UNDERSTOOD THE HORRIBLE REPORT PEOPLE HAVE BEEN SENDING ABOUT ABSA .ABSA I UNDERSTAND YOUR BACKLOG ,BUT A SIMPLE EMAIL TO ADVISE US WHATS GOING ON WOULDNT HURT