Terrible assistance, service.

I settled my account a while ago with ABSA VAF, at which time I had to justify that they had given me an amount that they kept increasing. I then settled the account and was told it would be removed from my credit record in 14 days, it is now over a month later and STILL I am told 14 days. Any other company I have dealt with has this removed on the same day without fuss or ignoring emails. The service I receive is terrible as I am expected to defend myself at every corner and prove that the amount you keep are incorrect. I was told 3 different amounts by 3 different people. Are the systems not up to date?