MV
Marlies V

1 reviews | Active since Mar 2009

04 Oct 2017, 15:53

Terrible Absa Online banking

It seems the developers of Absa Online banking are immature, inexperienced, think Absa clients are unintelligent and do not think their developments through and do not consider the ramifications it has on their clients TRYING to use the online banking. They have devised the utterly stupid surecheck working on your phone, now they have transformed the utterly unacceptable surecheck via the Absa app !!! When going out of the country it is not usable at all. Can you please explain this??? Now when trying to draw a statement online, the FROM and TO dates do not work anymore !!! Also for the other applications where dates are necessary !!!! It took me some time to note by chance, after some scrolling up and down on the site, that all of a sudden the calendar appears ON THE VERY TOP OF THE ONLINE BANKING. Wow, how intelligent. Wanting to do a Recurring Payment, which is far down the menu, once again, the dates do not work. Having to scroll up and down the online banking to sort this out. How intelligent does Absa rate themselves with changes like this??? I give them a zero. I travel a lot abroad, and obviously switch my cellphone off, and having to do online banking with another foreign sim data card, makes it virtually impossible for me to do banking. Creating a new beneficiary? impossible whilst over the borders. Why can Absa not take a cue from Capitec and introduce a pin generating ****le you can carry with you and it works anywhere in the world. Absolutely safe, fast and immediate reaction. Absa, wake up and smell the rot! You are loosing clients by the millions.

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Replies (1)
Absa
Absa's reply06 Oct 2017, 13:47
Official

Dear Customer

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback.

Regards

Daphne Le Grange