RH
Riaan H
1 reviews | Active since Mar 2018
17 May 2019, 07:22
Terrible ABSA ***** reporting
My wife's Credit card was cloned, we reported the ********** activities to ABSA and they asked her to complete some forms, which she did and which was emailed back to ABSA. After a day she phoned and they told her No they haven't received the forms, she then emailed it again. It is now 5 days after the incidents and not a word from ABSA, soon you will probably tell her that she had to report this earlier? Best of all 6 transactions was done one her card from the same ********* 2 minutes apart and ABSA didn't even react to this suspicious activities!!
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
17 May 2019, 11:38 Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply17 May 2019, 11:38
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
RH
Riaan H's updateReviewer Update
17 May 2019, 12:19Good day
Her ID is ********** 247082 and we have emailed the report through twice already, can I email it to you directly?
T
Her ID is ********** 247082 and we have emailed the report through twice already, can I email it to you directly?
T
RH
Riaan H's update17 May 2019, 12:19
Reviewer Update
Good day
Her ID is ********** 247082 and we have emailed the report through twice already, can I email it to you directly?
T
Her ID is ********** 247082 and we have emailed the report through twice already, can I email it to you directly?
T
Absa's replyOfficial
17 May 2019, 13:32 Hi Jolandi, I am Nthabiseng and I will be facilitating your case. Please use the following reference number C-***7. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply17 May 2019, 13:32
Official
Hi Jolandi, I am Nthabiseng and I will be facilitating your case. Please use the following reference number C-***7. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's replyOfficial
17 May 2019, 13:32 Hi Jolandi, I am Nthabiseng and I will be facilitating your case. Please use the following reference number C-***7. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply17 May 2019, 13:32
Official
Hi Jolandi, I am Nthabiseng and I will be facilitating your case. Please use the following reference number C-***7. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,