Terrible ABSA

It seems that we are not alone here. Without prior notification to FICA our business acc was blocked 30/05/22 apparently Fica related. After numerous calls we got the criteria and docs needed. We handed it in same week- days later nothing - still locked. Make inquiry at banker and was told they need more docs?? we supp**** them - still nothing - locked. Make inquiry last week Thursday at banker - AGAIN they need more docs!!!! Supply them on Monday and guess what - STILL LOCKED. This is ridiculous. We were told never to send or make any inquiries via e mail as the banker have thousands of mails and take about 2 weeks to attend to them?? We however gave everything in person to banker. We were never informed of extra docs needed every time, only find out after we make inquiry. Banker told us she cannot help it is audit dept that is delaying this???????? It has been 16 days now!