Terrible ABSA

I've been waiting 3 months form ABSA to give me an outcome on a claim, reported at the end of April, is this normal? I reported my geyser leak immediately, of the morning it occurred, ABSA sends out an assessor 3 days later, causing damaged caused to my ceiling, insulation in my ceiling, walls, floor carpet, leaving mold to form in linen carboard. The geyser was replaced because it was still under warranty, but I've still received no communication regarding the other damages. WOW! talk about providing customer service.. When they to sign you up, they will call you 10 times a day, but actually helping, terrible service from them..