Terms Extended Naively

I have made attempts a number of times after being offered a payment holiday by Absa sometimes around last year for 3 months but this has become a nightmare of extension of months from 72 months to 79 months.Its a whooping 7 months additional for what exactly?I felt like the institution has spider webbed me with such hidden figures because I was going through a tough time now I have to pay interests with months.We talking about affecting someone profile being affected,my principal debt being affected in order for Absa to acquire interest.This is null and void to come across because I was told to pay 12000 rands to reverse the months?Why banks such as Absa doing this?I feel like I was poorly served this relief payment.I tried to go through their terms and conditions there's no where it states that there will extension of a term.Daniel Mminele Group chief executive said in that time this programme will not attract additional administration fees for customers.Why is then this affecting me this negatively?I want Absa to assist in regards to that as I am ready to contest this matter...Daniel mentioned this crucially and now why are my terms extended?Or Absa checks the financial intelligence of clients before they render services?