SS
Samkelisiwe S
1 reviews | Active since Apr 2023
13 Apr 2023, 21:53
Termination of car hire before time
My policy states that my car hire is for 30 days. My claim was approved after a long back and forth but that’s okay, my problem is they’ve just terminated my Avis rental before 30 days that is on the policy document, I was supposed to return the rental car on the 23/04/2023 and today I got an SMS&email that I must return it tomorrow on the 14/04/2023😭
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
14 Apr 2023, 09:00Dear Samkelisiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply14 Apr 2023, 09:00
Official
Dear Samkelisiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayAbsa Bank Group Customer Care