Teller Transfer Debit, RCCS BOS JHB

A deduction was made from my wife's savings account, with the beneficiary being RCCS BOS JHB for an amount of R3710. No consent was given for such a debit order and after waiting an eternity for a call centre agent to answer on the number noted on the ABSA SMS, she drove to the ABSA branch in the Strand. At the branch she was informed that the funds were deducted from her savings account into her vehicle finance account, but they could not give any further information or further assistance. She was told to contact Absa Vehicle Finance to make find out what the issue is. Simply transferring funds out of her account without her consent is unacceptable. In addition to this, tellers at the branch cannot get her internet banking login to work and simply shrug and say they don't know what the problem is. I'm closing her account this week.