Teller to be demoted, not fit to work with clients

Went to the branch in andries street to do a western union transaction and had to wait in a long queue as there's no 1 dedicated teller doing the transactions for that. When I got to the teller it was 12h30 and he told me to wait while I could see that he was doing his reconciliation with a fellow colleaque in front then I asked him why he's not helping me and his reply was that he is busy with my transaction. I told him you can't be busy with my transaction because my I'd and the western union document were in my possesion still, then he asked for the documents and quickly stared at his computer monitor and told me that western union does not want to connect and that I must go to the other branch in van der walt and I asked why he doesn't call and find out and he said he can't.