1 reviews | Active since Dec 2016

02 Dec 2016, 10:25

Telkom mobile voucher invalid

<p>I bought two Telkom MOBILE vouchers with my absa rewards on the absa app. When I try to enter it, it tells me voucher is invalid. Phoned Telkom mobile and they said no that is vouchers for telkom landlin, absa must refund me. I phoned absa and they refuse to refund me and said i made the fault because i chose Telkom landline and not Telkom MOBILE. I know for a fact I did not make that fault, because I know there is a difference between the two. I made double sure it was Telkom MOBILE vouchers I was buying! I am very disappointed in absa for not wanting to refund me even if it wasn't my fault!</p>

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Replies (1)
Absa
Absa's reply02 Dec 2016, 11:27
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,