JL
Jacques L
1 reviews | Active since Aug 2022
09 Apr 2026, 20:08
Telesales miss information
Did a credit card upgrade over the phone and monthly fee quoted are not as per what was charged
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
10 Apr 2026, 09:23Dear Jacques Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply10 Apr 2026, 09:23
Official
Dear Jacques Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Russell EdwardsCustomer Value Management
Best regards,
JL
Jacques L's updateReviewer Update
10 Apr 2026, 14:09Hi,
You called me and then dropped the call and didn't call back.
You called me and then dropped the call and didn't call back.
JL
Jacques L's update10 Apr 2026, 14:09
Reviewer Update
Hi,
You called me and then dropped the call and didn't call back.
You called me and then dropped the call and didn't call back.
Absa's replyOfficial
10 Apr 2026, 14:20Dear Jacques Please advise which number called you. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply10 Apr 2026, 14:20
Official
Dear Jacques Please advise which number called you. Regards Russell EdwardsCustomer Value Management
Best regards,
JL
Jacques L's updateReviewer Update
16 Apr 2026, 08:13Still awaiting feedback
JL
Jacques L's update16 Apr 2026, 08:13
Reviewer Update
Still awaiting feedback
Absa's replyOfficial
16 Apr 2026, 09:18Dear Jacques A formal response was emailed to you this morning. Please advise if you receive it. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply16 Apr 2026, 09:18
Official
Dear Jacques A formal response was emailed to you this morning. Please advise if you receive it. Regards Russell EdwardsCustomer Value Management
Best regards,