Telephonic credit card *****

Credit card ***** by a person who knew all my creditcard detail and posed as a bank employee promoting ABSA Creditcard Rewards with all the usual telephone preamble. I have sent this previously on 17 October 2018 but got NO reply as well as 05 November and 29 November and 13 December 2018 as well as January,February,March,April 2019 with no reply. – My requests are always unanswered by you.

When I reported this ********** activity while the ********* was online and I indicated below what transactions are **********, after checking my online banking noticed the transactions were still Uncleared and Pending why did you as bank not block these transactions on my request while the transactions were not yet cleared because of the *****, but let them go through and subsequently said that I alone was guilty and refused the recovery of the amounts to my credit card. I also cancelled and blocked my creditcard immediately and was issued with a new one (thank you) I find this unfair as the amounts were still pending when I reported it and sent a screenshot copy of the online EFT screen showing the details as uncleared – regardless of me providing access to the funds to the *********. It WAS in your power to stop/Block the transactions I indicated. Below my communication I attached proof that the 4 transactions were not cleared and pending directly after speaking to the *****-agent at ABSA

I reported ********** transactions against my Mastercard Gold credit card to Ms Dorcas Maumela at ABSA ***** division. I have included my completed declaration as well as a screenshot from my ABSA Online access transaction list showing the pending/uncleared transactions. My last legal transaction was the Total RA Murray Field JHB ZA 645723 for R623 The transactions on 2018-09-18 are all ********** to CITIQ METER SOLUTIONS JOHANNESBURG for a total of R4000