Telephone Banking bad service

Hi I made a transfer on Saturday 20th of R5000 from my money builder to my credit card. Apparently the money was transfered to one of my in active credit card account with Absa. My money builder reflects three amounts of R5000 transfered, but only two amounts of R5000 reflects on my credit card. What happened to my R5000? I'm dealing with Mbali from Telephone banking and he is putting me on hold for a rediculous amount of time. I've been dealing with him since Saturday with no luck. Please can my R5000 be transfered back into my money builder as soon as possible. I was promised I will get a call back since Saturday but I'm the one phoning them. This is absulute bad service.