SK
Sipokazi K
1 reviews | Active since Jul 2021
23 Mar 2025, 14:26
Technology inefficiency
Opened and activated my Absa Premium account this weekend. Trying to take out a funeral policy and a savings account but keep on getting an error. I am assuming, it is because I have 2 profiles with you, one with my ****en surname and another one with my new surname. I have been told to go to the branch, I hate branch visits due to waiting times and just prefer doing everything online.
Also could you please check whether my minor son's account is still active and please link it to my Premium account so that I can transfer to it.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
24 Mar 2025, 10:44Dear Sipokazi, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's reply24 Mar 2025, 10:44
Official
Dear Sipokazi, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
SK
Sipokazi K's updateReviewer Update
26 Mar 2025, 09:16I am not happy with how my query is being handled and Busani ignoring my emails. I have sent 2 emails so far which he ignored. Spoke to 3 consultants today alone as my funeral plan has been captured incorrectly with my children duplicated and not having cover amounts. I was told it cannot be canceled as it is pending. Second consultant verified me for like10 minutes asking a total of 15 questions. She said she can only pick up the new profile and not the old profile and pushed for sales instead of resolving my query. I ended up dropping the call as I feel unheard while she is trying to reach her target.
Please just link my profiles and if you can't, please close all my accounts.
Please just link my profiles and if you can't, please close all my accounts.
SK
Sipokazi K's update26 Mar 2025, 09:16
Reviewer Update
I am not happy with how my query is being handled and Busani ignoring my emails. I have sent 2 emails so far which he ignored. Spoke to 3 consultants today alone as my funeral plan has been captured incorrectly with my children duplicated and not having cover amounts. I was told it cannot be canceled as it is pending. Second consultant verified me for like10 minutes asking a total of 15 questions. She said she can only pick up the new profile and not the old profile and pushed for sales instead of resolving my query. I ended up dropping the call as I feel unheard while she is trying to reach her target.
Please just link my profiles and if you can't, please close all my accounts.
Please just link my profiles and if you can't, please close all my accounts.
Absa's replyOfficial
26 Mar 2025, 09:49Good morning, Thank you for your email. The agent will contact you soon to address your concerns. Thanks.
Best regards,
Absa's reply26 Mar 2025, 09:49
Official
Good morning, Thank you for your email. The agent will contact you soon to address your concerns. Thanks.
Best regards,
SK
Sipokazi K's updateReviewer Update
26 Mar 2025, 14:13The people who keep on calling me do not understand my query. I just want my profile linked so that ALL my accounts show under 1 profile. Please stop sending sales agents to call me as they are about making sales. I would think your tech guys should be the ones doing this. It's a bad experience for a new client to beg for service.
SK
Sipokazi K's update26 Mar 2025, 14:13
Reviewer Update
The people who keep on calling me do not understand my query. I just want my profile linked so that ALL my accounts show under 1 profile. Please stop sending sales agents to call me as they are about making sales. I would think your tech guys should be the ones doing this. It's a bad experience for a new client to beg for service.
Absa's replyOfficial
26 Mar 2025, 17:41The manager will contact you to confirm what can be done and cannot be done regarding linking accounts to a profile. Thanks
Best regards,
Absa's reply26 Mar 2025, 17:41
Official
The manager will contact you to confirm what can be done and cannot be done regarding linking accounts to a profile. Thanks
Best regards,
SK
Sipokazi K's updateReviewer Update
26 Mar 2025, 19:19Don't bother. I went to the branch to sort out the issue after being ignored by you and sales agents cross-selling products instead of referring my case to IT.
SK
Sipokazi K's update26 Mar 2025, 19:19
Reviewer Update
Don't bother. I went to the branch to sort out the issue after being ignored by you and sales agents cross-selling products instead of referring my case to IT.
Absa's replyOfficial
27 Mar 2025, 09:46We apologise
Best regards,
Absa's reply27 Mar 2025, 09:46
Official
We apologise
Best regards,