Technology appears to be over their head

I opened an ABSA account a few months ago, what a mistake! Since then I cannot do any online payments with any ABSA card. To date what I went through to get this resolved: Call the so-called Platinum Line probably 10 times with holding time that aged me 10 years as well. Went to a unorganised branch that changed my card because they cancelled my previous card and gave me a new one that will do online payments (joke is on me after standing there for more than an hour- the NEW card also does not work), been referred to 3D (which told me ABSA that they (customer care) should not have referred me there since they work with registered vendors, been referred to online ABSA where is no answer ***) even after AGAIN holding forever and being assured it will now work after 30 minutes (call time 17m45sec). The last straw was the once again referral to the online guys where there is no answer after several attempts at around 12h00 on a Saturday. ABSA, please resolve this it cannot be so difficult. I bet you want to be que in a branch again!