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LB
Lisl B

1 reviews | Active since Nov 2011

11 Jan 2016, 12:19

Technical problem becomes my problem!

On Sunday, 10 January, I went to an appliance store to buy a washing machine.<br> This was on special, ending that day. So my husband, me and our 4 month old,<br> goes happily for a nice shopping experience, but thanks to ABSA it turned into<br> a nightmare! None of my cards worked! First, the embarra*****t: it looked like<br> I have no funds. Second: a waste of my precious time. What should have been<br> half an hour tops, turned into a 2 hour nigtmare. Thirdly: having to run to an<br> ATM in the heat only to find that does not work either. And last but not least<br> a screaming baby that just want to go home. The hell with you ABSA. You ruined<br> my day. The one day I had to spend with my family.Walking out without the<br> appliance and missing the special what I came for in the first place! I<br> suppose I should be gratefull that I did not need money for a medical<br> emergency or for food! Your call centre are pathetic, they don't listen to the<br> customer and transfer you here and there without any solution. In the end i<br> hanged up.And all the transaction fees for nothing. I wil change banks as soon<br> as I can.<br>

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Absa
Absa's replyOfficial
11 Jan 2016, 13:19
Hello Sutailja,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,

Absa
Absa's reply11 Jan 2016, 13:19
Official
Hello Sutailja,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,

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Absa
Absa
1.7

3,159 reviews in the last 12 months

Avg reply time11h 21m
Industry rank#3
TrustIndex3.4

45,489 total reviews on Hellopeter

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