Technical Issues / Inward Transfer
Good day,
I receive my salary from a US company and the inward payment to my account can not be found by your agents. They have referred this to the IT department.
My debit orders have now bounced and it is my understanding that there are penalty fees involved per bounced debit order.
How can I be responsible for this if your system is the problem? This has an impact on my credit score as well and I would like to be reimbursed for the penalty fees.
Please contact me.
JP Goddard ***
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Replies (2)
Absa's replyOfficial
02 Jul 2019, 13:50Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply02 Jul 2019, 13:50
Official
Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
02 Jul 2019, 13:58Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***8. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply02 Jul 2019, 13:58
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***8. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,