KN
Kagisho N
1 reviews | Active since Aug 2019
05 Nov 2019, 10:23
Technical error costs me 581
Absa claims that due to a technicl error my notice of payment on digital channels for August and september were not billd on my account. How am I held iable for this technical error. This has resulted in me loosing a total amount of R581.00
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Absa's replyOfficial
05 Nov 2019, 12:18Dear Kagisho, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Nov 2019, 12:18
Official
Dear Kagisho, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,