technical error /auto capitalization

Last month I received an sms that my loan account is in arrears. I called the collections department (number on sms) and after investigating she said due to auto capitalization even though my debit orders go off without a hitch it will show that I am in arrears and I also called my private banker who took the matter up . after a few days I called the number provided and they checked that everything had been sorted out. Again I started getting these sms's. Deactivate this auto-capi! I did not have this problem last year! <br> <br> If this is not dealt with and if I do not receive written confirmation that this is an error from the side of Absa as confirmed in my first telephone conversation with a call centre agent in collections as well as writtene confirmation that my otherwise pristine credit record is not affected at ALL I will take the matter up wth the Banking Ombudsman. I must receive written confirmation that the matter is sorted !