tT
thulisane T
1 reviews | Active since Sept 2014
02 Mar 2025, 00:46
TECHNICAL ERROR
THE BANK WAS OFFLINE ON FRIDAY. I DID A PAYSHAP TRANSACTION. THE MONEY LEFT MY ACCOUNT BUT NEVER REACHED THE RECIPIENT. I HAVE NOW GONE TO THE BANK TO HAVE THE MONEY BACK IN MY ACCOUNT. I AM DISSATISFIED WITH THE SERVICE FROM HAVING TO CALL AND BEING GIVEN DIFFERENT INFORMATION. THE MONEY NEVER CAME BACK TO MY ACC AND I HAD TO GO TO A BRANCH AND THEY STILL COULDN'T GIVE MY MONEY BACK. THEY TOLD ME TO FOLLOW UP ON MONDAY. THERE IS NO URGENCY FROM ABSA TO RESOLVE MY ISSUE.
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Absa's replyOfficial
03 Mar 2025, 09:41Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply03 Mar 2025, 09:41
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd