Technical date issue - benefits denied, no discretion app**** or circumstances reviewed.

My father recently passed, based on the type of savings account he had he would have been able to be paid into his estate or to my mother, a funeral type cover. They stated that 3 transactions per month were required - check that was the case, but due to them taking their service fee around the time of his death, the balance dipped below R50. We app**** for the benefit and submitted all the documents, they don't even bother to reply or say why they declined the request. He only had a small monthly pension which was used quickly, but the account balance was normally above the R50. So there were are other small technical reasons ABSA found and app****, not even considering the middle of the monthly service fee timing (he passed away on 18 Aug) and the service fees went off a day or 2 before his death. This is no longer a company with living breathing people, just robots pressing buttons and no discretion app****. I really thought that someone will look at the information and not just press a button. But That is ABSA for you, don't care and don't bother.