CJ
Carmen J

1 reviews | Active since Apr 2011

29 Aug 2017, 11:47

TAX SEASON AND YOU HAVE YOUR PANTS DOWN

Dear ABSA Today I called you 10 times regarding my IT3b certificate. I called you because when I logged in to internet banking to download the certificate it was not possible to download the certificate. I called ********** like you requested at the bottom of the page with no luck and I called you main reception ********** with no luck...... Surely since it is TAX SEASON you should have people working who know what to do when asked for a TAX CERTIFICATE.

0
Replies (2)
Absa
Absa's reply29 Aug 2017, 13:09
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply31 Aug 2017, 10:36
Official

Dear Customer

I sent 3 emails requesting your Identity number in order for me to be able to assist you further

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd