Targeted because we are traders of crypto currency and staff is uneducated on the matter

On 15 Aug 2024 I received an 'exit of client relationship' email from absa.The letter stated that any credit in the account would be transferred to account details provided.My daughter and I both received the same email.On the evening of 15 Sept absa proceeded to place a substantial amount of money on hold on my daughters account and we discovered that both our accounts have been frozen or blocked.We then went to our nearest branch and the consultant at Lansdowne branch spent more than 3 hours on the phone trying to help us as we cannot access our funds and no one can tell us who placed the hold.She was transferred to so many departments that I did not even know existed within absa.No one can tell us who sent the email and no one can tell us how or when we will have access to our money.They have sent a bunch of bogus ASZA ref cases which do not even apply to either mine or my daughters account.In Dec of 2023 I was put through hell when a consultant made a mistake by blocking all activity on my account for 3 months all the while I'm telling her it's not my ASZA cases.i was treated Iike a ******** and then I discovered that it was for someone who had the same surname as me.I did not even get an apology.I suspect the same thing is happening now with mine and my daughters accounts but we are yet again being treated like ********s because we have large amounts of money coming in and out of our account as we are traders.Please assist as the consultant in branch has done everything she can and I commend her for it.