Taking personal information and dissapearing

<p>On 31/10/2016 at 11h30 I called absa call centre transactional lending department to get a balance on my loan. A lady who spoke so unclear you cannot hear her name took my ID number, my physical address, cellphone number and asked if I do have a credit card with Absa. She told me to hold as the system was slow, which is always the excuse when you call ABSA. She put me on hold and after 5 mins I got transferred to a new consultant who is very arrogant and interrupts one while you speak the whole time. I asked to speak to the lady I spoke to as I do not feel comfortable giving my ID number again and it bothers me that someone took this information and then all of a sudden my call cannot be traced to their department. He got aggressive when I refused to give him my ID number and I asked that I want to speak to someone that I can get the recordings from and he told me I should sue him before he will give that to me. I asked to speak to the supervisor who identified himself as the supervisor Lesedi and later as the team leader. He also insisted on me giving my ID once again and when I refused he told me he will not ask 40 people who spoke to me as it will take too much time. Since when is it ok to take personal info and refusing to solve a problem. </p>