EE
Estelle E
1 reviews | Active since Mar 2009
04 Sept 2024, 14:03
Taking money without informing client!
I have a Future Plan Account for my daughter. Today I noticed R73.81 were debited from the account without any explanation. Would've been nice to receive an email or sms explaining the reason for this debit and not only seeing it when you log on to your banking app. This is definitely not good client service, Absa!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
04 Sept 2024, 14:43 Dear Estelle, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply04 Sept 2024, 14:43
Official
Dear Estelle, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's replyOfficial
04 Sept 2024, 15:34Dear Estelle,
Case reference number C-***5.
We do acknowledge your complaint and apologise for any inconvenience caused.
Please forward me your daughter’s Future Plan Account number to log an official complaint and investigate further.
T +***0RegardsGodfrey NdouAbsa Bank Group Customer Care
Case reference number C-***5.
We do acknowledge your complaint and apologise for any inconvenience caused.
Please forward me your daughter’s Future Plan Account number to log an official complaint and investigate further.
T +***0RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,
Absa's reply04 Sept 2024, 15:34
Official
Dear Estelle,
Case reference number C-***5.
We do acknowledge your complaint and apologise for any inconvenience caused.
Please forward me your daughter’s Future Plan Account number to log an official complaint and investigate further.
T +***0RegardsGodfrey NdouAbsa Bank Group Customer Care
Case reference number C-***5.
We do acknowledge your complaint and apologise for any inconvenience caused.
Please forward me your daughter’s Future Plan Account number to log an official complaint and investigate further.
T +***0RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,