bH
bernice H

1 reviews | Active since Feb 2017

03 Aug 2018, 13:57

TAKING MONEY WITHOUT A CUSTOMERS CONSENT. WOW GUYS I CAN REALLY SEE HOW THIS IS TCF

Absa took an authorized debit from my account without my consent. What sort of business do you run that you can just take money of the customers account without their consent.

From: Bernice van Heerden Sent: Friday, 03 August 2018 1:48 PM To: ********** ********** Cc: ********** ********** Subject: Unauthorized Debit Order Importance: High

Hi,

You guys took a debit order from my account without my consent. I will be reporting this to Hello Peter and the Ombudsman.

My id number is, ********** 125081.

The amount is R1370. The money needs to be paid back into my account and you can call me to make arrangements.

No one called me to make arrangements!!!

Regards Bernice

I WANT THE MONEY REVERSED TODAY STILL!!!!!!!!!!!!

0
Replies (3)
bH
bernice H's update06 Aug 2018, 07:22
Reviewer Update
still no reply. you guys are useless. i want my money back in my account today still.
Absa
Absa's reply06 Aug 2018, 14:00
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

bH
bernice H's update07 Aug 2018, 14:42
Reviewer Update
i received an email yesterday to say it will take 2 business working days. i need feedback no later than tomorrow. a authorized debit order is going off my account tonight and you guys will be liable for the bank charges as well!!!!!!! you took my money without my consent and now i must suffer!!!!