NVdW
Natascha Van der Westhuizen

1 reviews | Active since Dec 2013

13 Aug 2015, 18:13

Taking money with out consulting with client

After i reported on 12 Jun 2015 that a transaction need to be cancel and with numerous updates to see how this matter is going, ABSA decide to take matters into their own hands. You cant just debit a clients account without consulting. And if you tried to get hold of me on a private number and no one speak to me does not mean I am not giving my co operation it means that your call centre is unprofessional. If you go listen to all your so called recordings you would notice that i did answer and that I was onhold a few times and the few times we had a conversation I did explain my situations. No one every ask me for any payment arrangement <br> <br> Before you ***** peoples money make sure of your facts as you have a legal right I as an individual also have rights

0
Replies (1)
Absa
Absa's reply14 Aug 2015, 11:31
Official
Hello Tvdw1984,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd