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Sarah E

1 reviews | Active since Oct 2015

06 Apr 2016, 14:06

Taking money from my Account

when i opened my account the first three months ABSA only took monthly account fee as agreed per my contract, sms fee, online banking fee then suddenly ABSA takes CBP Capitalization fee, first month R400 second month R300 fourth month R600 then end off March R674 plus another CBP Capitalization fee off R54??? i went to query this and the clerk could not assist me she said it is probably D/O that were not paid, i laughed at her and told her to check my account for any unpaid D/O for the month off March she could not find any, my account contract stated my account fee and so forth but nothing was said about CBP Capitalization fee?????? i want this to stop, it is taken without any warning or my consent, when you want to draw money or swipe your card then there is no money left because ABSA took it, i want my money back!!!! this is not on!!

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Replies (1)
Absa
Absa's reply08 Apr 2016, 08:40
Official
Hello Sarahann80,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd