Taking hard earned money from people

I opened a new account in June 2015 at Absa Bloemfontein. After a month i saw a bundle deal and went into the branch to activate it. After a few month i noticed that besides the amount of R 98 per month for the gold bundle i am also charges some internet bank charges. Today 02/12/2015 i went into the branch to query the deductions. Now i get told it is for immediate payments that i made. Never was i explained the pros and cons on the bundle. The lady who activated the bundle just says sorry she cant write back the charges. ABSOLUTE ****. I want my money back that you took from me!!!