Taking food from the hungry

I have been home since lockdown started and haven't received a salary ever since. All my accounts I app**** for holiday payment and all of the finance institutions gave me the payment holiday. My company managed to organize me weekly money to buy food for the past 4 weeks and I could survive. Absa started sending me messages recently that my account is in a minus and I need to pay. I eventually managed to speak to a consultant and explained my situation, she transfered me to another consultant and I explained to him as well. He told me that he will transfer me to collections so that I can make a arrangement. He eventually transfered me, I held on for just over 2 hours. I took a video from another phone to speak about this bad service and to show the phone on hold for at that time it was running on 1hour 21min. The phone eventually died at 2 hours. I am considering putting the video on YouTube to show the poor service because it's a first for me. Absa eventually took from me R1300 in admin charges, I could not feed me family for 2 of the 4 weeks of weekly food payments. They the food out of my family mouth. I have been withAbsa for 20years and at a time that I needed my bank they were not there for me. Everybody says that they are there to help you in this difficult time of covid 19, sadly the bank I banked with all this time wasn't there and didn't care. Sad and disappointed.