Taking almost a week to allocate a payment.

I requested a company to pay a refund that they were going to do for me into my credit card. They unfortunately did not use the refference number i provided, i obtained the Proof of Payment yesterday morning. Phoned in to enquire how to get the funds allocated to my credit card, i was provided an email address to where i sent the email with the copy of the PoP. I phoned in again earlier today to follow up as the funds have not yet been allocated, spoke to a very friendly agent that asked me for my refference number which i should have received. I told her i did not receive one, after spending 10minutes on the phone waiting for a refference number she still did not get one from the team and informed me that she will call me lter during the day with the number.

I received no phone call and the funds have still not been allocated to my credit card. I cannot see how it takes almost a week,2 emails and 2 phone calls just to get a simple payment that was made allocated to my credit card.

Please can someone get in contact or atleast just resolve this matter with some sense of urgency.