Taking advantage of customers

Firstly I would like to express my complete disappointment with absa, as I type this review I am very upset with the lack of customer service I am receiving from you.

I Tried to withdraw R5 000 on Wednesday the 28th of October 2020 at absa Windermere center Durban the machine gave me my card and the slip indicates the transaction was “unsuccessful and the funds will be reversed automatically” the transaction went off on my account and funds were deducted but I didn’t receive any money I spoke to the security guy who was there and he suggested that the money would automatically be reverted bank into my account but today is the 29th of October and that has not happened yet. I went into the Absa branch at the same location today and was told they can’t refund my money as they need to open a case with the atm department and the whole situation will take 7-10 days to resolve but my issue is I’m a student and these funds where meant to be for my rent and groceries and I do not have a plan b but Absa expects me to wait for as long as they see fit for an issue that clearly isn’t my fault and I have to suffer. I’m hugely disappointed because If I owed Absa any money I wouldn’t hear the end of it but just because it’s the other way round then you don’t mind fiddling around with people’s money and taking your time