AD
Anthea D

1 reviews | Active since Sept 2013

27 Jul 2017, 12:22

Taken money from my bank account

<p>I have always only received good service with ABSA. Have had my account since 2004. I have a credit card with them as well. So my installment for the month of June was R1600. I have never once defaulted on my payments since i had the account and always paid early in fact on the 15th of each month. I had a credit paid back into my credit card from a third party so i naturally assumed that i just then needed to pay the difference which i did. And then without any warning, call or authorisation from me or anything ABSA then just took the difference from my money builder savings account! I was then told that they have the right to do that! So what if the money was kept in my account for someone else. I was very dissapointed that this is how they treat a client of 13years who has NEVER defaulted on any payments in that period. If they had to call i could've then made an arrangement or paid in the difference myself!</p>

0
Replies (1)
Absa
Absa's reply27 Jul 2017, 15:27
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphnne Le Grange

Group Custome Care

Absa Bank Ltd