Taken for a ride

I am extremely disappointed with service from Absa Head Office Home Loan assist. 3 months ago i app**** for home loan assist via my provident fund. I submitted required and 2 weeks later after my follow up, i was told to submit more paperwork on property ownership. I did so and they just went quiet on me. Another 2 weeks passed, i followed up again and was told to submit further paperwork which i did and was told since we were in a new month i had to re-submit another recent payslip plus bank statement showing when my salary is paid in. I did that again. A month passed and again i followed up again and they need paperwork which i submitted last month! As we are approaching monthend, they will come back again and say they need payslips and bank statement yet again! It is very frustrating esp as i am only borrowing against my own provident fund! What does it take for me to get proper feedback without always having to follow up? A 2 week process is already in the 3rd month!? Am i supposed to get frustrated and give up? Is that their tactic?