TAKE MY MONEY WITHOUT MY CONSENT!!!

<p>4 May 2016 - A few days before this I went online to get quotes for my car, I received a few quotes from different people. I thought being a Customer of Absa would make things easier for me to just get car insurance through them, I regret that decision so much. I asked for a quote via Internet Banking and to my shock - they debited my account, amount of R750.31 on the 4th of May 2016 WITHOUT MY CONSENT OR AUTHORIZATION. I didnt receive one phone call to talk about the details of said quote that was requested, no sms, no email, NOTHING. They just debited my account and to my shock nobody can reverse the debit order. I have phone everyone I possible can, Headoffice has not been helpful at all, the one person just directs me to another person and so it goes. I went into White river branch as its closest to me, a Lady by the name of Rachel tried to assist me, but not even she cant nor the BANK MANAGER which is ridiculous!!!! It is now the 23rd of May and I still havent received MY MONEY back and still no news on what to do. Customer service sucks, after this I am definitely closing my account with Absa and this after many years of service with them and opening somewhere else where people can actually help me and want to help me unlike Absa.</p>