Take Me Home Service Fails......Again

Surprise, surprise - Absa's Take Me Home Service has failed us AGAIN! I have scheduled 2 Take My Home services this past weekend as well as last night and they managed to ***** it up both times! The people in the call centre clearly do not know how to input the correct pick up and drop off locations in their system. There is obviously no controls put in place to verify these details as no one checks up on them. And, not to mention, the drivers are NEVER on time! What is the point of scheduling a Take Me Home service if it is so unreliable and I am never picked up at the correct time?? What if I was alone, at a public place and needed to be taken home?? Absa is putting people's lives in danger and it has gotten to the point where I do not feel safe anymore. I expect someone to handle my case IMMEDIATELY and compensate me for my troubles.