take for ever to get help

I went to Absa in Arcadia around 8:00 for customer service help. I was given the ticket which I was number 10. I waited at the queue for more than 1:30 minutes to get help from the consultant . the funny part the lady at the help desk had an access to help me with the enquiry I had as she assisted client who came an hour after me for the same enquiry not sure cos of their status or she knows them. can you please employ people who want to assist client not by knowing them or their status hence one can not wait for more than n hour to get a simply help from the branch. there is not drop box where can one complain unless you ask the consultant that's where you will be given a form to complain and worse part it is written in English and Afrikaans why not including other African language? not all of us can read English.