Table View Mall ABSA the worst service

Absa TableView Mall Cape Town took two hours just to update my residential address. As a Private Bank client I could not get my private banker to change my address and was told must be done at branch. Dont understand ABSA as I could change my postal address on line but this explains why I waited three quarter of an hour at customer service as absa has no service standards and not that I was at the back of a long queue but the next to be served. Lady consultant, only two consultants , became available. Told me she cant update my details only her colleague can do it as she was just relieving. I had to return to the queue and wait again as he was still busy since I entered the branch. By this time the queue was long and bank busy. Once the consultant became free it took another three quarter of an hour to process the update. When I spoke to the manager a young female her only response was "it is holiday" either implying I had all the time or her staff was on holiday. I pointed out to her just how full and busy the bank was also why have a relief consultant when she is unable to perform all the required duties. Not even an apology. As an ordinary saving client of Capitec I receive first class service and given the monthly banking fees of a private bank client the service or rather lack thereof from Absa is not worth it.