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Gavin O
1 reviews | Active since Feb 2012
04 Feb 2021, 12:19
Table Bay Mall ABSA - shockingly bad service!
Table Bay Mall ABSA - shockingly bad service! I went in this morning to stop bank fees on my late father's bank accounts. Even though I had the death certificate, they (including the manageress) refused to stop the bank fees, until they hear from the Executor - who happens to be in hospital with covid! Yes - they are quite happy to continue charging bank fees to deceased people !!!!!!
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Absa's replyOfficial
04 Feb 2021, 14:23Dear Gavin Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply04 Feb 2021, 14:23
Official
Dear Gavin Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care