PP
Philip P
1 reviews | Active since Nov 2014
18 Aug 2025, 10:18
System problems not resolved.
Got a message to renew my credit card on banking app. Completed the application and where to collect etc and when I submitted a message came up that ABSA were having a technical problem and would resolve. Have since tried again but the option to renew has now disappeared. No response from action e-mail and pass the buck response from social media site FB.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
18 Aug 2025, 14:32Dear Philip Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply18 Aug 2025, 14:32
Official
Dear Philip Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareVanessa Crowe
Best regards,
PP
Philip P's updateReviewer Update
18 Aug 2025, 15:09Thank you so much. I have send a copy of e-mail re unresolved situation and from my side what appears to be unhelpful/untrained staff. Regards
PP
Philip P's update18 Aug 2025, 15:09
Reviewer Update
Thank you so much. I have send a copy of e-mail re unresolved situation and from my side what appears to be unhelpful/untrained staff. Regards
Absa's replyOfficial
18 Aug 2025, 15:40Dear Philip Regarding complaint # C-***4.
The email was well received, thank you. Kind regards,Group Customer CareVanessa Crowe
The email was well received, thank you. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply18 Aug 2025, 15:40
Official
Dear Philip Regarding complaint # C-***4.
The email was well received, thank you. Kind regards,Group Customer CareVanessa Crowe
The email was well received, thank you. Kind regards,Group Customer CareVanessa Crowe
Best regards,