System Problems - Cannot Confirm Updates to my Profile

This complaint follows other poor service issues I have received with ABSA at Mall of Africa which have since been resolved.

My patience is now exhausted after this latest issue: on Friday, 29 December I visited ABSA at Mall of Africa to update my residential address. I waited in the queue for well over 45 mins because there was only 1 teller available. Upon being served, the teller experienced system problems - she said she was able to update my postal and email address (after multiple entries) but could not save email as my preferred method of communication. Yesterday I emailed the Premium Banking to confirm whether this problem has been corrected and whether all details had been successfully updated - for security reasons they are unable to assist me and directed me to telephone banking or back to the branch!!! I'm not registered for telephone banking so they directed me back to the branch to register!!! I am NOT going back into the branch to wait for hours again after this should have been done correctly on the 1st visit. ABSA really knows how to treat customers poorly and waste hours of one's time! How difficult can this be???