MM
Mthobisi M

1 reviews | Active since Apr 2016

08 Jul 2025, 17:15

System glitches

I have a problem with you Absa bank. Debit orders tracking can take up to 3 days, however with you on the first day the debit order starts tracking my account and there is no available funds you charge me unpaid debit order fee. Ethically so you should charge this fee after the tracking has ended and i had no funds. My debit orders that track my account are always paid but youd charge me for not having the funds on the first day the debit is tracking, second day etc... This is morally wrong - because I end up paying

Please fix this glitch in your systems

0
Replies (1)
Absa
Absa's reply09 Jul 2025, 10:31
Official
 Dear Mthobisi  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2.  Kind regards, Group Customer Care Vanessa Crowe