System Failure

I am sorry but this is too much. After my four hour wait with ABSA Ghandi Square last week. I returned to the branch to fix the chip on the card and collect the personalized card. This was supposed to be an in and out thing since I was requested to go directly to the consultant. I got there at 1:30 and I finally decided to give up at 3:55. After be sent form one branch to another because of the system failure. My problem is Absa always debits me with their exorbitant charges. I pay for the account the card, the account, trip to Absa, I waste my time standing there (in total I have wasted 7 hours at Absa trying to sort something which is their fault) but in turn I keep getting terribly service because of their outdated systems. Long story short after being sent bank from one branch to another my card couldn't be activated and guess what I have to go back there. PLEASE NOTE THAT THIS COMPLAINT IS NOT ABOUT ABSA CONSULTANTS BUT ABSA'S SYSTEMS AT GHANDI SQUARE. The Consultants were nothing but helpful it was out of their control. I think its about time I change Banks Absa doesn't come with any benefits as compared to the other banks anyway even Capitec Bank is way better than ABSA