MH
Martin H
1 reviews | Active since Mar 2009
05 Apr 2017, 14:58
SYSTEM ERROR FOR EVER
<p>Ive been trying to access my account for mor than 3 weeks now and virgin money card can not help me.</p> <p>I have send emails been to different ABSA branches 3 times and still nobody can help.</p> <p>I called Eccelia on 29 March at 9.45 and insisted to speak to her supervisor Marcella (not sure about the spelling of the names), they called me back eventually took some details and I never heard from them again.</p> <p> </p> <p>I also explained that Im going on holiday and crossing the border and will be using this credit card and if I can not check the ballance for ***** ect I will hold them responsible.</p> <p> </p>
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
06 Apr 2017, 07:29We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated.
One of our resolution consultants will contact you and assist. Do expect communication soon.
Regards,
The Virgin Money Team
Best regards,
Absa's reply06 Apr 2017, 07:29
Official
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated.
One of our resolution consultants will contact you and assist. Do expect communication soon.
Regards,
The Virgin Money Team
Best regards,